Gift Basket Business Newsletter
Published every Wednesday and Sunday, written by Shirley George Frazier,
Gift Basket Expert, Author, and Solution Specialist
November
5, 2008
This Week's Tip: Six Commandments for Holiday
Success
We
pull out all the stops to satisfy our customers, and we fill as many orders as
possible, even when they arrive late.
However, we're learning to scale
back on orders that shorten our own holiday fun.
Consider these six commandments to stay stress free during the holidays.
The successful designer shall:
This includes everyone that provides
a service, whether private or public, as these individuals order gifts for
family, friends and staff.
Your gift baskets must be foremost
in their minds, and early contact is critical to getting orders.
-
Upsell
every basket. This means that when a person calls to order, you will mention
a better, higher-priced basket for purchase or offer additional enhancements
that add value and a higher profit percentage.
You'll be pleasantly surprised how many times customers agrees to your
recommendations.
Check out these gift basket forms, which
includes one for upselling.
-
Ask
for referrals.
This will dramatically increase your customer base. In appreciation, send a
small, complimentary gift to customers who provide referrals. People love to
be recognized for their support, and a small gift works to keep the
referrals coming.
The successful designer shall not:
-
Buy
products with the words "Merry Christmas" or "Happy Holidays" written on the
packaging. Instead, buy products with red, gold or green-colored packaging
so that it can be used to complete New Year and Valentine's Day orders.
See these three quick tips to increase
holiday sales.
-
Accept
large orders that arrive after December 15. Although what constitutes a
large order depends on the size of a business, it is generally viewed at
holiday time as 25 baskets or more. We encourage early orders, and to that
end, decide on and stick to a large order amount and cut-off date.
You'll find more about this in the
two-part, pre-holiday Q&A.
Since
most customers are unwilling to cover the costs associated with the time and
mileage required to find specialty items, your time is best spent fulfilling the
needs of individuals and corporations who want the items already in stock.
By following these commandments, you'll not only be profitable at season's end,
you'll also be rested and ready to spend time with loved ones. It's the ultimate
accomplishment you've worked so hard to enjoy.
Looking for back issues of this newsletter? Visit
GiftBasketsNewsletter.com/blog.
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It is published
every Wednesday and Sunday by Shirley Frazier, president of Sweet Survival®
(also known as GiftBasketBusiness.com), and author of How to Start a
Home-Based Gift Basket Business and The Gift Basket Design Book.
To reprint this tip in your publication, visit
http://www.giftbasketbusiness.com/reprintpermission.htm
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